TIME BLOCK SUPPORT
Unfortunately, we can’t always plan for technology failures. At some point, most companies will need support on a component of their infrastructure when there isn’t a qualified IT professional on-site. In these situations, customers call our helpdesk, log an issue and wait for the next available consultant. Under this process CCS reacts as quickly as it possibly can, but there will be times when all of our consultants are otherwise engaged and a customer will have to wait–potentially several hours–to get a consultant on-site.
For customers that cannot afford to wait in these situations, CCS recommends purchasing a prepaid time block. Time units are used every time a service request to the CCS service desk is made, via emailing or telephoning 294-3434. The quantity of time units that are consumed depends on the level of service a client requests.
In addition to significant cost savings over traditional support, time blocks ensure you receive support within 2 hours for critical events. Calls from time block customers take precedence over calls from clients with no agreement in place.
CONTACT US TODAY TO BOOK YOUR TIME
Time blocks are offered at a minimum of 40 units, but many customers purchase 60 to 100 units due to the nature of their business and dependence on IT systems.