Prepaid Timeblocks

Unfortunately we can’t always plan for failures and it is likely that most companies will on occasion need support on a part of its infrastructure when there isn’t a qualified IT professional on site.  Generally, in these situations customers will call into our helpdesk, log a call and wait for the next available consultant.  Under this process CCS can usually react quickly however there will be the times when all of our consultants are otherwise engaged and a customer will have to wait potentially several hours to get a consultant on site.  For customers that cannot afford to wait in these situation CCS recommend a prepaid time block for reactive support.

Time Block Support

With a time block an organisation would purchase a block of time units.  These time units would be used every time that company makes a service request to the CCS service desk, by email or 294-3434.  Depending on what level of service the client is in need of would determine what quantity of time units would be consumed. 

In addition to offering significant cost savings over traditional general support this time block will ensure support within 2 hours when it is necessary.  By having this system in place a call from a customer with a time block call will take precedence over calls coming in from clients with no agreement in place.

Time blocks can be in a minimum of 40 units but we recommend that customers purchase 60 to 100 units depending on the nature of their business and that businesses dependence on its IT systems.